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help English (US) Deutsch Español Français 日本語 한국어 Português Lumosity Home Submit a request Sign in Caution: We’ve detected that JavaScript is not enabled in your web browser. Many functions of this site require JavaScript. Please enable Javascript by following the instructions on this page: http://www.enable-javascript.com Welcome to the Help Center Common Questions I’m having trouble logging into my Lumosity account. What do I do? How do I get a refund? Classic Games will not be transitioned to HTML5 Lumosity games are being moved from Flash to HTML5 HTML5 games won’t load. What do I do? Account Help I’m having trouble logging into my Lumosity account. What do I do? How do I request a new password? How do I use the Apple sign in option? Do you have phone support? How do I use the Google sign in option? How do I delete my account? See all 18 articles Purchases & Refunds How do I get a refund? How do I turn off auto-renewal? Where are the free games? What is the cost of a Lumosity subscription? Why have I been charged? I just paid - Where is my full access? See all 19 articles Technical Issues Classic Games will not be transitioned to HTML5 Lumosity games are being moved from Flash to HTML5 HTML5 games won’t load. What do I do? The Community Insight says I must update my operating system. What do I do? How do I zoom in and out to view the game screen at a different size? How do I update to the new Lumosity iPad app? See all 20 articles Games & Workouts What happened to Mindfulness? What games are in HTML5? Are there color blind settings for Lumosity games? I received a game unlock link, but the game is not unlocking on mobile. What do I do? What happened to LumiKids? What is a streak, and how is it calculated? See all 25 articles Game Instructions Train of Thought Instructions Word Snatchers Instructions Taking Root Instructions Star Search Instructions Speed Pack Instructions Speed Match Instructions See all 44 articles Performance & Progress Tracking Why did my Cognitive LPI and Problem Solving LPI change? How is the Occupation Insight calculated? How do I find it? How is the Language Stat calculated? Why did my LPI go down after playing a new game? What are Insights? How is LPI calculated? See all 17 articles Research & Collaboration Is Lumosity designed for children? What is the science behind Lumosity? What is the Human Cognition Project? How can I partner with Lumosity? How are we doing? Welcome to the Help Center What can we help you with? Account Help Purchases & Refunds Technical Issues Games & Workouts Game Instructions Performance & Progress Tracking Research & Collaboration Common Questions I’m having trouble logging into my Lumosity account. What do I do? How do I get a refund? Classic Games will not be transitioned to HTML5 Lumosity games are being moved from Flash to HTML5 HTML5 games won’t load. What do I do? What do you think of our Help Center? Please take our quick survey Didn’t find an answer to your question? To contact us directly or report a problem, please click below. Email Us ABOUT CONTACT JOBS PRESS TERMS OF SERVICE PRIVACY POLICY FAMILY PLAN HELP Enter a search term here See all articles Thank you for your vote! Message received! We’ll send a reply to your email inbox. We respond to every request, and most requests are answered within 2 business days. Your request was successfully submitted. Thanks for sharing! We read all feedback received, but we’re unable to respond to these messages. If you need a response, then please submit your request through another form. Add file or drop files here Please include your Google Play order number. Note: You may see a pending authorization up to 72 hours before the actual renewal date. If you canceled your subscription prior to the renewal date, then your account will not be charged. Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "Lumosity.com*Ug1r23" or "Lumosity.com*123456789". If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods. Please sign in so we can connect your feedback to your account 32.0.0.207 Please include a valid birthdate so that we can update your account. If you’re not contacting us to change or add your birthday, then please select another topic under "Inquiring about”. Month Day Year Birthdate Please update my birthdate. Please choose your birthdate in the fields below. We need this information to locate your Lumosity charge If you have a question or are reporting a bug, please use this...